Meet the exhibitor: Radio Holland
Meet the exhibitor: Radio Holland06 October 2021
Digitalization is one of the key themes at Europort this year. In the last 18 months we have seen a huge increase in the use of digital technologies across the maritime industry along with the adoption of more remote tech. As the industry continues to embrace digitalization, we caught up with returning Europort exhibitor, Radio Holland. Regional Director for the Middle East, Joachim de Jenilis, shared how Radio Holland is using remote services and big data analytics to improve safety at sea.
How is Radio Holland using big data analytics to improve safety at sea? Can you provide any examples?
Data helps a lot in improving safety out at sea, but only if it is utilized well.
Data needs to be analysed and interpreted by experts. More importantly, the identified issues need to be acted on timely by experts. For that, we will offer 24/7 remote support by our experts, coupled with our global networks of on the ground engineers, to answer any of your local support needs.
Today, we are the largest established brand-independent global marine service company. Thanks to the trust of our customers, we can proudly claim that almost every large ocean-going vessel has been visited by a Radio Holland service engineer at one point in time. We’ve boarded countless vessels of different sizes and types, in some of the most remote locations around the world, where we have worked on many different types of marine electronics equipment and solved many technical issues. Our aim is to provide ships superintendents with peace of mind, to ensure equipment is surveyed, is in working condition and a happy crew.
We have collected a huge amount of experience and data. Now it’s time for us to use this data and experience and give back to the industry in a different way: our goal is to also make the middle of the ocean our service station when possible.
We do this by combining our expertise, our infrastructure and our data. We believe in digitalization and in remote solutions to complement our physical infrastructure. With the current pandemic, we have seen a rapid demand for solutions in this direction. We have developed our portfolio of E-Navigation, where we simplify the life of crew on-board by ensuring compliance to regulations, easy procurement, technical assessment of their needs and increased safety. We launched two digital solutions to start with and there are more to come in the future:
- +Library, a digital catalogue of eBooks to manage technical publications
- +Planner, an advanced marine data system for voyage planning, navigation and monitoring
We also launched a Remote Service solution that is currently being used by exclusive customers at this stage. The solution allows us to provide proactive monitoring of the marine electronic devices on-board vessels, perform remote assistance and update devices if required regardless of the position of the vessel. If the problem cannot be repaired remotely, Radio Holland is then able to do remote trouble shooting and any required parts can be planned to be available before the vessels port arrival. Via remote health check’s, we can advise on service requirements before a vessel goes to a remote location where service attendance is complicated.
Finally, we can give customers a tailored report on alarms on the ship’s devices and analyse the data to suggest when it would be more cost effective to replace equipment instead of repairing.
How does Radio Holland foresee technologies which analyse and interpret big data being more widely implemented in the shipping sector, in particular for smaller, more specialised vessels?
The current pandemic took us all by surprise, shocked the entire world in ways we would never have thought of before. It also changed the way we all work. Suddenly, we started using video conferencing massively, working remotely becoming the norm. More specific to our industry, we all had to cope with travel restrictions, back then and to a certain extent until today. It made us rethink the way we provide support to ships as for a period of time, we could simply not board vessels. At the same time, we saw the industry reacting with great resilience, becoming open to adopt new technologies faster; remote support became a practice, remote surveys were allowed when not compromising the safety of a ship and new tools started to be used. Of course, there is always a risk that one will resist change or modernization. However, this time, we all had to abide and it worked, some situations were resolved remotely with the help of big data analytics or new technologies.
When it comes to new technologies, we are firm believers that artificial intelligence and machine learning will trigger huge improvements on the front of customer support, which is essential for the shipping industry. Augmented reality and digital twins will help the crew on-board. At Radio Holland we are moving in the direction of introducing digital capabilities tailored to mariners needs and ship operator requirements to maintain their assets. We certainly have sufficient data relating to bridge equipment performance to use it as training data for our predictive maintenance algorithms that will power Internet of Things (IoT) enabled field services. IoT and AI capabilities will enable the smooth transition of human and machine to co-exist in the same group. The remote support solutions we develop will benefit all type of ships. The data we collected on hundreds of vessels for hundreds of equipment helps us support our customers more proactively and offer them customized service agreements. Why should smaller ship not embrace new solutions?